Privacy Policy
Welcome to mocktest.in ("we," "our," "us," or the "Platform"). We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, mobile applications, and related services (collectively, the "Services").
This policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act").
By accessing or using mocktest.in, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
1. Information We Collect
1.1 Information You Provide Directly
Account Information: Name, email address, mobile number, date of birth, gender, password, and profile photo when you register an account.
Educational Information: Exam preferences (e.g., JEE, NEET, UPSC, SSC, banking exams), educational qualifications, target exam year, and institution details.
Payment Information: When you purchase a test series or subscription, we collect billing details such as name, billing address, and transaction details. Payment card and UPI details are processed by third-party payment gateways (e.g., Razorpay, Paytm, PhonePe) and are not stored on our servers.
Communications: Information you provide when you contact customer support, respond to surveys, post in discussion forums, or submit feedback.
1.2 Information Collected Automatically
Usage Data: Tests attempted, scores, answers, time spent per question, rank, performance analytics, pages visited, and features used.
Device and Technical Data: IP address, browser type and version, operating system, device identifiers, screen resolution, and language preferences.
Cookies and Similar Technologies: We use cookies, local storage, and similar technologies to keep you logged in, remember preferences, and analyze usage. See Section 7 (Cookies).
Log Data: Server logs including access times, error reports, and referral URLs.
1.3 Information from Third Parties
If you sign in using Google or another third-party login service, we receive your name, email address, and profile picture as permitted by that service.
Analytics and advertising partners may provide us with aggregated demographic or interest data.
2. How We Use Your Information
We use your information to:
Create and manage your account and authenticate your identity.
Provide our core Services, including mock tests, score reports, rank predictions, and personalized performance analytics.
Process payments, subscriptions, and refunds.
Send transactional communications such as test results, account alerts, payment confirmations, and password resets.
Send promotional communications about new test series, offers, and exam updates (you may opt out at any time).
Personalize your experience, including recommending relevant tests and study material.
Analyze usage trends to improve our Services, develop new features, and fix bugs.
Detect, prevent, and address fraud, cheating, unauthorized access, and other prohibited activities.
Comply with legal obligations and respond to lawful requests from government authorities.
3. Legal Basis for Processing
We process your personal data on the basis of:
Consent: Given when you register, submit information, or continue using our Services after being notified of this policy. You may withdraw consent at any time (see Section 9).
Contractual necessity: To provide the Services you have signed up or paid for.
Legitimate uses: As permitted under the DPDP Act, including compliance with law, responding to legal processes, and protecting the security of our Platform.
4. How We Share Your Information
We do not sell your personal data. We may share information with:
Service Providers: Hosting providers, payment gateways, SMS/email delivery services, analytics providers, and customer support tools, strictly for performing services on our behalf under confidentiality obligations.
Leaderboards and Community Features: Your display name, rank, and score may be visible to other users if you participate in public leaderboards or discussion forums. You can adjust visibility in your account settings where available.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to this Privacy Policy.
Legal Requirements: When required by law, court order, or government authority, or to protect our rights, users' safety, or the integrity of our examinations.
5. Data Retention
We retain your personal data only as long as necessary to:
Maintain your account and provide the Services;
Comply with legal, tax, and accounting obligations (payment records may be retained as required under Indian law); and
Resolve disputes and enforce our agreements.
If you delete your account, we will erase or anonymize your personal data within a reasonable period, except where retention is required by law. Anonymized, aggregated test statistics may be retained indefinitely.
6. Data Security
We implement reasonable security practices and procedures as required under Indian law, including:
Encryption of data in transit (HTTPS/TLS);
Hashed and salted storage of passwords;
Access controls limiting employee access to personal data on a need-to-know basis; and
Regular security reviews of our systems.
However, no method of transmission or storage is completely secure. You are responsible for keeping your login credentials confidential. Notify us immediately at [support email] if you suspect unauthorized access to your account.
7. Cookies and Tracking Technologies
We use:
Essential cookies for login sessions and security;
Analytics cookies (e.g., Google Analytics) to understand how users interact with the Platform; and
Advertising cookies (if applicable) to show relevant ads and measure campaign performance.
You can control cookies through your browser settings. Disabling essential cookies may prevent parts of the Platform from functioning correctly.
8. Children's Privacy
Many of our users are students. If you are under 18 years of age, you may use mocktest.in only with the consent and supervision of a parent or legal guardian, who agrees to this Privacy Policy on your behalf. In accordance with the DPDP Act, we do not knowingly:
Process children's data in a manner likely to cause harm;
Track or behaviourally monitor children for targeted advertising.
If you believe a child has provided us personal data without appropriate guardian consent, contact us at [support email] and we will take steps to delete it.
9. Your Rights
Subject to applicable law, you have the right to:
Access the personal data we hold about you and obtain a summary of processing activities;
Correct inaccurate or incomplete data;
Delete/Erase your personal data by deleting your account or contacting us;
Withdraw consent to processing (this may limit or end your ability to use the Services);
Grievance redressal through our Grievance Officer (see Section 12); and
Nominate another individual to exercise your rights in the event of death or incapacity, as provided under the DPDP Act.
To exercise these rights, email us at [support email] from your registered email address. We will respond within the timelines prescribed under applicable law.
10. Third-Party Links
Our Platform may contain links to third-party websites, apps, or services (e.g., YouTube videos, coaching partners, payment gateways). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be notified via email or a prominent notice on the Platform, along with an updated "Last Updated" date. Your continued use of the Services after such changes constitutes acceptance of the revised policy.
12. Grievance Officer and Contact Information
In accordance with the Information Technology Act, 2000, the rules made thereunder, and the DPDP Act, the contact details of our Grievance Officer are:
Name: [Grievance Officer Name] Designation: Grievance Officer Email: [grievance email, e.g., [email protected]] Address: [Registered office address] Phone: [Phone number] Working Hours: [e.g., Monday–Friday, 10:00 AM – 6:00 PM IST]
The Grievance Officer will acknowledge complaints within 24 hours and endeavour to resolve them within 15 days, or as otherwise prescribed under applicable law.
For general privacy queries, contact us at: [email protected]