Test Series

Refund Policy

Refund Policy

Last Updated: July 03, 2026

At MockTest.in, we strive to provide the best online test preparation experience. This Refund Policy explains the circumstances under which refunds are provided for purchases made on our platform. By making a purchase, you agree to this policy.

1. Nature of Our Products

MockTest.in offers digital products — online mock tests, test series, and subscriptions — which are delivered and activated instantly upon successful payment. Since these are digital services that cannot be "returned," refunds are provided only under the specific conditions described below.

2. Eligible Refund Scenarios

You are eligible for a refund in the following cases:

a) Duplicate Payment — If you are charged more than once for the same order due to a technical or payment gateway error, the duplicate amount will be refunded in full.

b) Payment Debited but Service Not Activated — If your payment was successful but your test series/subscription was not activated within 24 hours, and our team is unable to activate it after you contact support, you will receive a full refund.

c) Failed Transaction with Amount Debited — If a transaction fails but the amount is debited from your account, it is usually auto-reversed by Razorpay/your bank within 5–7 working days. If not, we will help you resolve it and ensure the amount is refunded.

d) Wrong Product Purchased — If you purchased the wrong test series by mistake, you may request a refund or exchange within 24 hours of purchase, provided you have not attempted any test from that series.

3. Non-Refundable Scenarios

Refunds will not be provided in the following cases:

  • You have attempted, started, or completed one or more tests from the purchased series.
  • The refund request is made after the eligible time window mentioned above.
  • Change of mind after purchase, change in exam plans, or exam postponement/cancellation by the conducting authority.
  • Dissatisfaction with your own test scores or performance.
  • Inability to access the platform due to issues on your end, such as poor internet connectivity, incompatible/outdated devices, or violations of our Terms of Service.
  • Discounted, promotional, or free-trial offers, unless required by law.

4. How to Request a Refund

To request a refund, email us at [email protected] within the eligible time window with the following details:

  1. Registered email address / mobile number
  2. Order ID or Razorpay Transaction ID
  3. Date of payment and amount paid
  4. Reason for the refund request (with screenshots, if applicable)

Our support team will review your request and respond within 2–3 working days.

5. Refund Processing & Timeline

  • Once a refund is approved, it will be initiated through Razorpay to your original payment method (UPI, card, net banking, or wallet).
  • Refunds are typically credited within 5–7 working days of approval, depending on your bank or payment provider.
  • We do not offer cash refunds or refunds to a different account/payment method.

6. Cancellation Policy

Since our products are digital and activated instantly, orders cannot be cancelled once the payment is completed and the service is activated, except in the eligible scenarios listed in Section 2.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Purchases made before a policy change will be governed by the policy in effect at the time of purchase.

8. Contact Us

For any refund or cancellation-related queries, please contact:

  • Email: [email protected]
  • Phone: +91-7995576347
  • Address: 1-25, Kapu Street, Athuru, Nindra Mandal, Kaliyambakkam, Chittoor, Andhra Pradesh – 517586, India